In a nutshell: the product page is both inaccurate and misleading as of February 2021 regarding what comes with the fountain; the filters appear to have insufficient media in them; I don''t find the unit easy to clean; and the pump that came with my unit failed after only...
In a nutshell: the product page is both inaccurate and misleading as of February 2021 regarding what comes with the fountain; the filters appear to have insufficient media in them; I don''t find the unit easy to clean; and the pump that came with my unit failed after only five days of use by two cats. If not for the pump failure, I''d have given this product two stars.
This fountain is beautiful with a streamlined design, but it''s the first of 13 cat fountains I have tried from Amazon going back to 2011, per my order history, that has failed. While many fountains I''ve tried have been returned because of issues like splatter, being too difficult to clean, or because the cats don''t like a certain format, I have never had a pump actually fail.
One of our cats immediately loved this fountain. The other was afraid of the vortex motion of the water, and his drinking dropped off to the point that his behavior became abnormal and I had to put our previous fountain back out for him. That isn''t unique to this fountain; many units we have tried will appeal to one cat and not others (we used to have four rescues, until old age claimed two of them).
As for what''s in the box, the product page claims a silicone mat comes with the fountain. I didn''t receive a mat, and saw no signs to make me suspect someone else had previously opened the box, so that is the aspect of the product page I assert is inaccurate.
Further, the product page claims you receive three filters. I feel this is misleading, because the filter has two components: what they call a purification filter (a pod with carbon in it) and a sterilization filter (plastic housing with beads in it); both components are used simultaneously. When they say you receive three filters, you''re receiving two of the carbon units and only one of the plastic units--so, in reality, you''re getting the two parts of the filter you need to get you up and running, and a spare carbon unit.
Another note on the filters: they don''t seem to have adequate media in them. I have included a picture of the sterilization filter turned on its side so you can see how much empty space is in it. When it''s horizontal, which is how it sits when installed, there isn''t enough media to fully cover the surface area inside the unit. In other words, there are gaps where water passing through would only encounter the mesh of the filter housing, not actual filter media.
Another consideration is cleaning. I was disappointed to realize this unit has the power cable hardwired to it. I prefer to be able to put a fountain through the dishwasher rather than handwashing, which obviously can''t be done when the power cable is not removable from the fountain housing. Further, handwashing of the basin is a pain when you''re trying to keep the power cord out of the sink and away from the water you''re using to wash the unit itself.
Finally, I''m not sure why the pump failed. I woke up on the fifth morning this was in use to the motor making an odd noise. I thought the water level dipped too low, but it was well above the minimum fill line. Still, I dumped the water and replaced it for freshness, then when I put the fountain back together, brown particles came up from the drain hole (the filter housing sits immediately beneath the drain hole, so ostensibly this was being backwashed from the filters), and after plugging the unit back in, the pump made a grating sound but no water emerged from the spout.